Treat me Right King's

I was expecting my large buffalo chicken calzone. I waited and waited for about an hour. By then I called back to find out where it was. I was expecting a simple error, the guy on the phone might have misheard one number.
However, this is not what I got.
He told me how he was a professional at taking orders and how all of a sudden I changed up on him and was screwing him over.
I got angry and thus I will not be ordering from King' ever again.
You could have told me there was a communication error. You could have apologized, and reminded me to speak a little more clearly the next time. If you were to be really good, you would have included a free soda.
But no, you call me an idiot.
Never imply this to your customers. Even if they might be. You have nothing to gain and everything to lose.