martes, 29 de enero de 2008

The Importance of Cream Cheese

Today, Microcredit Initiative held another Perfecto's. Even though all went well, for the sake of margins we did not get cream cheese. This might not sound like a big deal, but protesters were vocal and not only did they not buy a bagel, they gave us some bad rep too.

Lesson: Keep the customer happy, because it's better to slim down profits by a percent or two instead of losing actual customers and potential others forever.

Results: $54 dollars in profits, $5o dollar cost, 8 bagels not sold.

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